Hali'a Memory Care
the best friends approach to memory care

HALI‘A Memory CareSM

Based on the internationally recognized “Best Friends” model of dementia care


The Plaza Assisted Living offers memory care services, designed to care for residents afflicted with memory loss, including Alzheimer’s disease and other dementias.

Common characteristics of a person who may benefit from The Plaza’s Hali’a memory care services:

  • memory loss
  • confusion
  • incapable of managing medications
  • needs supervision
  • periodic behavioral episodes
  • repeats self
  • neglects personal care
  • wanders

The Hali'aSM Approach

The Plaza Assisted Living has adopted the internationally recognized Best Friends™ method of dementia care.  This comprehensive approach is based on the understanding that personal relationships are of the utmost importance to effective dementia care, and that those relationships require the essential elements of any friendship: respect, empathy, support, trust, and humor.

These building blocks create a replicable, dementia care model that is effective and easy for staff to implement. The Best Friends™ approach is completely centered on the individual and is flexible enough to adapt to each resident’s unique strengths and abilities.

One of the key elements of this method is The Best Friends™ Dementia Bill of Rights. This universal touchstone for Alzheimer’s care programs around the world was drafted by Best Friends™ developers Virginia Bell and David Troxel to reflect the underlying core principles of their philosophy, stressing compassion, empathy, and respect in the face of a devastating disease. 

The Best Friends™ Dementia Bill of Rights

At The Plaza Assisted Living, we believe every person diagnosed with Alzheimer’s disease or other dementia deserves:


  • To be informed of their diagnosis
  • To receive appropriate, continuous medical care
  • To be treated like an adult, listened to, and afforded respect for their feelings and perspective
  • To be in the company of individuals who know their life story, as well as cultural and spiritual traditions
  • To experience meaning and engagement throughout their day
  • To live in a stimulating environment
  • To be outdoors on a regular basis
  • To be free from psychotropic medications when possible
  • To have welcome, physical contact, such as hugging and handholding
  • To be an advocate for oneself and others
  • To be a part of a local, global, and online community
  • To have care partners well trained in dementia care

The Hali’a memory care program focuses on getting to know its residents and honoring each person's life story.  At its core, the Hali’a memory care approach is based on the understanding that good dementia care begins with acknowledgment of a person’s life story. Because people with dementia often can no longer share their history, care partners or Best Friends, must become their biographers.  The more a Best Friend knows, the more he or she can use the resident’s Life Story to improve interactions with the resident and the care they provide, including:


  • Greeting the person and improving recognition
  • Introducing the person to others
  • Reminiscing
  • Improving communication through clues and cues
  • Designing appropriate activities
  • Pointing out past accomplishments
  • Helping to prevent challenging behaviors
  • Incorporating past daily rituals
  • Broadening the care-giving network and resources

Adapted from The Best Friends Approach to Alzheimer’s Care, Virginia Bell & David Troxel, © Health Professions Press,
2016. The Plaza Assisted Living is a Best Friends certified environment.


halia memory care
the best friends approach to memory care

The Hali'aSM Neighborhood

The designated Memory Care floor, or "neighborhood" houses an alarm system that enables residents to stroll freely in a supervised setting.

The Plaza’s memory care floor, otherwise known as The Hali’aSM Neighborhood, is a secured environment and allows residents to move freely, enjoy meals, activities and receive nursing care in a supervised setting.


MEET DAVID TROXEL - The Plaza's Hali'aSM Consultant

Dementia Expert and co-creator of the The Best Friends Approach to Memory Care

 David Troxel is an internationally known expert in Alzheimer’s disease and memory care, with over 25 years experience in developing and teaching care techniques as a consultant, writer and speaker. He co-authored the book “The Best Friends Approach to Alzheimer’s Care,” along with many other influential Alzheimer’s-related books and resources.


Best Friends at The Plaza Assisted Living

At the core of the Hali’a memory care program is a diverse group of certified “Best Friends” or dementia care partners. All staff working within the Hali’a neighborhood are provided training that includes a formal curriculum to become certified Best Friends.  Each Hali’a care partner plays multiple roles to the resident including being a Best Friend, communications expert, activity partner, and even biographer to provide the highest quality dementia care possible. The Plaza’s certified Best Friends help residents live the best and most independent life possible by serving as a trusted and caring best friend. 

Certified Best Friends - Master Trainers
LIANE HIGAThe Plaza at Mililani


CELESTE SAQUING, RNThe Plaza at Mililani


ERIC DOMINGOThe Plaza at Moanalua


NICOLE ENOSThe Plaza at Punchbowl


JAN AINAThe Plaza at Pearl City


MELANIE NAMOCOT, RNThe Plaza at Pearl City


COLBY TAKEDAThe Plaza at Waikiki


SASHA DIMONDThe Plaza at Waikiki


ASHLEY YOKOYAMAThe Plaza Assisted Living


TRICIA MEDEIROSThe Plaza Assisted Living


CLICK BELOW to Contact us to learn more about the various Care program options OR Schedule A Tour at The Plaza Assisted Living location of your choice!